Northumberland NE46 1EN
Telephone: (01434) 604357
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 26 and 28 July 2017. The first day of the inspection was unannounced.
The inspection team consisted of one inspector a specialist advisor and an Expert by Experience (ExE). The specialist advisor was a registered nurse with experience in care of older people. An ExE is a person who has personal experience of using or caring for someone who used this type of service.
Before the inspection we reviewed the information we held about the home, in particular notifications about incidents, accidents, safeguarding matters and any deaths. We also spoke with the local authority contracts and safeguarding adults teams. We used the information they provided when planning our inspection.
We spoke with nine people who used the service to obtain their views on the care and support they received and eight relatives. We also spoke with the registered manager, regional manager, a nurse, a housekeeper and four care staff.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We reviewed a range of records including; 10 care records for people who used the service, nine medicine administration records (MARs), three records of staff employed at the home, and a variety of records related to the quality and safety of the service.
Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We took this information into account when planning our inspection.
Last updated 11:22:09 16th Sep 2018 - Update Now
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