72 Teville Road
West Sussex BN11 1UY
Telephone: (01903) 239239
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced inspection took place on 7, 8, 9, and 12 December 2016 and was undertaken by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure a member of staff would be available.
Before the inspection, we asked the provider to complete a Provider Information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the completed PIR and previous inspection reports before the inspection along with the results of questionnaires we sent to people using the service. We checked the information we held about the service including statutory notifications. A notification is information about important events which the provider is required to send us by law.
We also contacted the health and social care commissioners who monitor the care and support of people living in their own home.
During the inspection we met with two people who used the service and two relatives. We also spoke to four people and eight relatives by telephone. We spoke to four care staff, an office manager, a care manager and the registered manager and provider.
We reviewed the care records of four people who used the service and three staff recruitment files. We also reviewed records relating to the management and quality assurance of the service.
Last updated 05:33:11 24th May 2018 - Update Now
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