Scarborough Road, Norton
North Yorkshire YO17 8EE
Telephone: (01653) 699922
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 25 October 2018 and was announced. We gave the service 72 hoursâ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
Before the inspection we reviewed information that we had received about the service, including the notifications and the Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We contacted the local authority commissioning and safeguarding teams. We used this information to plan our inspection.
Inspection site visit activity started and ended on 25 October 2018. The inspection team consisted of one inspector. We visited the office location to see the manager and office staff; and to review care records and policies and procedures. We reviewed two staff recruitment files. We looked at three service user care files, including their medication records and accident reports.
We spoke with one person that uses the service and one personâs relative. Two professionals provided us with feedback following their experiences of working with the provider; one professional was an advocate, who had worked with the service to help a person using the service express their wishes in decisions relating to their care. The other professional was a social care worker. We spoke with three care workers, the assistant manager and the registered manager.
Last updated 10:55:53 18th Feb 2019 - Update Now
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