Scarborough Road, Norton
North Yorkshire YO17 8EE
Telephone: (01653) 699922
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 12 April 2016 and was announced. The provider was given 48 hoursâ notice of our visit because the location provides a domiciliary care service and we needed to be sure that someone would be in to assist with our inspection visit.
The inspection was carried out by an adult social care inspector who visited the location on day one of the inspection. A small number of people received services and during the inspection we spoke with them and had discussions with the assistant manager. We spoke to three members of staff present at the service office. On the second day of the inspection we spoke with three health and social care professionals and a friend of a person who used the service on the telephone.
We inspected the care plans of one person who used the service. We contacted the local authority quality assurance officer and considered the information they shared with us. We also reviewed records relating to the running of the service including policies and procedures, accident and incident logs, medicine records and audits regarding the quality of the service. We looked at six staff recruitment and training files during the inspection.
Last updated 10:25:42 16th Mar 2018 - Update Now
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