1 Guido Street
Greater Manchester M35 0AL
Telephone: (0161) 681 8000
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was carried out over two days on the 15 and 19 December 2016. Our visit on 15 December 2016 was unannounced. The inspection team consisted of two adult social care inspectors.
Before the inspection, we reviewed the previous Care Quality Commission (CQC) inspection report about the service and notifications of incidents that we had received from the service. We looked at the Provider Information Return (PIR) before our visit. A PIR is a document that asks the provider to give us some key information about the service, what the service does well and any improvements they plan to make.
We also contacted the local authority and health service commissioners, Oldham Metropolitan Borough Council (MBC) Health Protection Unit and Healthwatch, Oldham. Healthwatch Oldham is an independent organisation, working to help people have their say on local health & social care services to seek their views about the home. We did not receive any information of concern.
During our visits, we spoke with the home manager, the area manager, and two unit managers. We also spoke to two nurses, five care workers, a volunteer, an activity coordinator and two members of the domestic team. We spoke to five people who used the service and four visiting relatives.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us to understand the experience of people who cannot talk with us.
We looked around the building including some of the bedrooms on each unit, all of the communal areas, toilets, bathrooms, the kitchen and the garden areas.
We examined the care records for six people living at Acorn Lodge, medicine administration records, the recruitment and supervision records for four staff, training records and records relating to the management of the home such as the quality assurances systems.
Last updated 07:44:32 15th Mar 2018 - Update Now
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