Mill Road, Banham
Norfolk NR16 2HU
Telephone: (01953) 888656
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 6 June 2016 and was announced. The provider was given 24 hoursâ notice before we visited the home. This was because we wanted to make sure that the people who lived there would be available to speak with us during the inspection. The inspection was carried out by one inspector and one inspection manager.
Before the inspection, we reviewed the information we held about the service. The provider completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. Providers are required to notify the Care Quality Commission about events and incidents that occur including unexpected deaths, injuries to people receiving care and safeguarding matters. We reviewed the notifications the provider had sent us.
On the day we visited the home, we spoke with three people who lived there, eight members of staff and the homeâs manager. We also spoke with relatives of one person living at the home. We received feedback from a community professional who had been involved with the home over the past 12 months.
We observed how care and support was provided to people and looked at the records relating to their care, the maintenance of the premises and the training of staff.
Last updated 12:17:10 17th Mar 2018 - Update Now
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