Tyne and Wear NE40 4EP
Telephone: (0191) 413 3333
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We visited the service on 29 and 31 August 2017 and the inspection was unannounced. The inspection team consisted of one Adult Social Care Inspector, one specialist advisor and one expert by experience. The specialist advisor in this case had a background in nursing. An expert by experience is a person who has relevant experience of this type of care service.
Before our inspection we reviewed all the information we held about the service, including previous inspection reports. We also examined notifications received by the CQC. Notifications are changes, events or incidents the provider is legally required to let us know about. We spoke with professionals in local authority commissioning teams, safeguarding teams and Healthwatch. Healthwatch are a consumer group who champion the rights of people using healthcare services.
During the inspection we spent time speaking with people who used the service and observing people and staff in the communal areas of the home. We spoke with six people who used the service and four relatives. We spoke with 15 members of staff: the registered manager, the deputy manager, the head of compliance, two registered nurses, two administration assistants, the cook, a domestic assistant, two team leaders and four care assistants. We spoke with two healthcare professionals during the inspection and one subsequent to the inspection.
We looked at seven peopleâs care plans, risk assessments, staff training and recruitment files, a selection of the homeâs policies and procedures, meeting minutes, maintenance records, surveys and quality assurance documentation.
Last updated 02:14:56 21st Nov 2018 - Update Now
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