Old Hall Farm Barn, Low Road
Norfolk IP21 4ES
Telephone: (01379) 741103
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was a comprehensive inspection that took place on 30 November 2018. The inspection was announced. We gave the service 48 hoursâ notice of the inspection visit because the location provides a domiciliary care service and we needed to be sure the provider was available to assist us with our inspection.
The inspection team consisted of one inspector. Prior to this inspection we reviewed the information we held about the service. This included important events the service must tell us about by law, previous inspection reports and feedback we received from the commissioners of the service. We reviewed the Provider Information Return (PIR) that we had received from the provider. The PIR is a document that tells us what the provider feels they do well and what improvements they plan to make to the service.
We spoke with two people who used the service, two staff and a healthcare professional who regularly worked with the service. We also spoke with the provider and deputy manager.
The records we viewed included three peopleâs care records, two peopleâs medicine records, two staff recruitment records, staff training records and other information in relation to how the provider monitored the quality of care people received.
Last updated 05:04:56 15th Feb 2019 - Update Now
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