Old Hall Farm Barn, Low Road
Norfolk IP21 4ES
Telephone: (01379) 741103
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced inspection took place on14 April 2016. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and the provider is sometimes out of the office supporting staff or providing care to people who use the service. We needed to be sure that they would be in. The inspection was undertaken by one inspector
We looked at other information that we held about the service including notifications. A notification is information about events that the registered persons are required, by law, to tell us about. We found that we had not received any notifications in the last 12 months as none were needed. We asked for feedback about peopleâs care from healthcare professionals who had contact with the service
During our inspection we spoke with a total of five people who received care and support and three relatives of people receiving care from the service. We visited three people and their relatives in their own homes and made contact with two people and a relative by telephone. We spoke with the provider, care coordinator and three members of care staff. We also spoke with a social worker from a local authority and an occupational therapist who had contact with the service.
During the inspection we observed how staff interacted with one of the people who used the service. We looked at four peopleâs care records and two staff recruitment records. We also looked at records relating to the management of the service which included audits, recruitment and training and records relating to complaints and compliments.
Last updated 06:11:48 13th Dec 2018 - Update Now
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