Newcastle under Lyme
Staffordshire ST5 0HE
Telephone: 07817 129524
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 20 July 2017 and was announced. The provider was given 48 hoursâ notice because the location provides domiciliary care services; we needed to be sure that someone would be in. The inspection team consisted of one inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to the inspection, we reviewed the information we held about the service. This included any statutory notifications we had received, which are notifications the provider must send us to inform us of certain events such as serious injuries. We also contacted the local authority and commissioners for information they held about the service. We used this information to help us plan our inspection.
During the inspection, we spoke with four people who used the service and six relatives. We spoke with the registered manager, the senior team leader, one senior care and three care staff. We reviewed a range of records about how people received their care and how the service was managed. These included three care records of people who used the service, three staff records and records relating to the management of the service such as complaints, safeguarding and accident records.
Last updated 03:52:11 16th Apr 2018 - Update Now
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