19 Gaywood Road
Norfolk PE30 1QT
Telephone: (01553) 760347
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 4 October 2018 and was unannounced. The inspection was undertaken by one inspector and an expert by experience. An Expert-by-Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed information already known about this service including previous inspection reports and notifications. A notification is information about important events which the provider is required to send us by law. The provider completed a Provider Information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
At the inspection we spoke with seven people using the service. We spoke with the registered manager, the senior member of staff and two care staff. We looked at medicines, staff recruitment, one care and support plan and other records relating to peopleâs care and experience. We also looked at health and safety and care audits.
Last updated 02:00:21 19th Feb 2019 - Update Now
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