First Floor
431 Ashley Road
Dorset BH14 0AX

Telephone: 0844 800 0227

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory Impairment

Click for key Green TickGrey CrossRed CrossStarGreen smartieYellow smartieRed smartieGrey smartie
Last updated 20 March 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This announced inspection took place on the 10, 12 and 15 January 2018. We also received information from the provider up until 12 February 2018. The inspection team was made up of one inspector.

Before the inspection we reviewed information we held about the service. This included notifications the service had sent us and information received from other parties. The provider had submitted a Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

During our inspection we spoke with three people and relatives by telephone. We also spoke with five members of staff, the registered manager and a social care professional who had worked with the service. We also looked at three people’s care records, and reviewed records relating to the running of the service. This included four staff records, quality monitoring audits and accident and incident records. Following the inspection we asked the registered manager to send us policy information and some further details about the implementation of the Mental Capacity Act 2005. We received this information as agreed.

Last updated 04:24:27 17th Jul 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »