Unit A37, 9 Nimrod Way
Dorset BH21 7UH
Telephone: (01202) 871714
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 24 May and was announced. The inspection continued on 25 May 2016. The provider was given 48 hoursâ notice. This is so that we could be sure the manager or senior person in charge was available when we visited. The inspection was carried out by a single inspector.
This was the first inspection that the service had had since registering with CQC. Before the inspection we looked at notifications we had received about the service. We spoke with the local authority quality improvement team to get information on their experience of the service.
The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We sent out feedback questionnaires to people, staff, relatives and health professionals prior to our inspection. We received responses from one person who used the service, six staff, one relative and one health professional.
We spoke with two people who use the service and met with two staff.
We spoke with the registered manager and service manager. We reviewed three peopleâs care files, policies, risk assessments, quality audits and the 2015 quality survey results. We visited two locations and met with two people in their own homes. We observed staff interactions with people. We looked at four staff files, the recruitment process, staff meeting notes, peopleâs house meeting notes, training, supervision and appraisal records.
Last updated 11:11:59 15th Mar 2018 - Update Now
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