Suite 3, Wharfside House
Suffolk IP14 1RD
Telephone: (01449) 774030
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 18 and 20 April 2018 and was announced. We gave the service 48 hoursâ notice of the inspection visit because it is small and the senior staff are often out of the office supporting staff or providing care. We needed to be sure that they would be available. The inspection was carried out by one inspector.
Prior to our inspection, we reviewed information we held about the service including the action plan supplied to us after the last inspection stating how and by when the service would improve. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
Some people had complex needs, which meant they could not always readily tell us about their experiences. They communicated with us in different ways, such as facial expressions, signs and gestures. We also observed interactions between staff and individuals in communal areas. We spoke with three people using the service, two relatives, two professionals, five members of support staff plus the deputy and the divisional manager.
We reviewed five support plans, five medication administration records, three recruitment files, staff rotaâs, training records and other records about the safety and quality monitoring of the service.
Last updated 02:01:15 18th Aug 2018 - Update Now
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