Amber House

66-72 Marshall Avenue
Humberside YO15 2DS

Telephone: (01262) 603533

Care Types: Care HomeDementiaOlder People

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Requires improvement

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Last updated 24 March 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 7 February 2017 and was unannounced. The inspection was carried out by one adult social care (ASC) inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before this inspection we reviewed the information we held about the home, such as information we had received from the local authority and notifications we had received from the registered provider. Notifications are documents that the registered provider submits to the Care Quality Commission (CQC) to inform us of important events that happen in the service. The registered provider submitted a provider information return (PIR) as part of this inspection. The PIR is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make.

During this inspection we carried out observations using the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not communicate with us.

On the day of the inspection we spoke with three people who lived at the home, one relative, three members of staff, the deputy manager and the registered manager. We looked around communal areas of the home and some bedrooms. We also spent time looking at records, including the care records for three people who lived at the home, the recruitment and training records for three members of staff and other records relating to the management of the home. These included records in respect of quality assurance, staff training, health and safety and medication.

Last updated 06:11:13 18th May 2018 - Update Now

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