Age UK East Sussex

Age UK East Sussex

54 Cliffe High Street
East Sussex BN7 2AN

Telephone: (01323) 431010

Registered Manager: Mr Roger Bury Howarth
Provider Name: Age UK East Sussex

Care Types: Care in your HomeOlder People

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Last updated 24 September 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 16 and 17 August 2016 and was announced. We gave the provider 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be available for the inspection.

The inspection team consisted of one inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Prior to our inspection we looked at and reviewed all the current information we held about the service. This included notifications that we received. Notifications are events that the provider is required by law to inform us of. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with 19 people who use the service by telephone before the inspection visit. We spoke with two members of staff and the registered manager. We reviewed the care records and risk assessments for four people who use the service, recruitment records for three staff, training records for all staff and supervision and appraisal records for two staff. We reviewed quality monitoring records, policies and other documentation relating to the management of the service.

Last updated 10:05:21 20th May 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

Age UK East SussexAge UK East Sussex