Age UK – Northumberland

The Round House
Lintonville Parkway
Northumberland NE63 9JZ

Telephone: (01670) 784800

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Requires improvement

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Last updated 13 July 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on the 13 and 19 April, and 3 May 2018. It was carried out by one adult social care inspector and an assistant inspector.

We gave the service 24 hours' notice of the inspection visit because we needed to be sure that they would be in the office.

Prior to our inspection, we checked all the information which we had received about the service including notifications which the provider had sent us. Statutory notifications are notifications of deaths and other incidents that occur within the service, which when submitted enable the CQC to monitor any issues or areas of concern.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We contacted the local authority safeguarding and contracts teams. We used the information they provided when planning the inspection.

We spoke with six people who used the service and six relatives. We visited three people at home and spoke with 15 members of care staff. We also spoke with the manager, deputy manager, and head of home care.

We looked at nine care plans, eight staff recruitment files and a variety of records related to the quality and safety of the service.

Last updated 01:48:03 11th Oct 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »