Age UK – Northumberland

The Round House
Lintonville Parkway
Northumberland NE63 9JZ

Telephone: (01670) 784800

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Requires improvement

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Last updated 16 February 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 25 November, 5 December and 16 December 2016 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed support to arrange visits to people who used the service, to access records, and to speak with the relevant staff.

The inspection team consisted of two inspectors and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert had experience of care for older people.

On this occasion we did not request a provider information return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make.

We also reviewed information we held about the service including statutory notifications. Notifications are made by providers in line with their obligations under the Care Quality Commission (Registration) Regulations 2009. They are records of incidents that have occurred within the service or other matters that the provider is legally obliged to inform us of. We spoke with the local authority safeguarding adults and commissioning teams. We took the information they provided into account when planning our inspection.

We spoke with six people who used the service and seven relatives by telephone. We visited four people at home where were also spoke with two relatives. We spoke with eight staff including, the registered manager, a care coordinator, the organisational development manager, and five care workers.

We checked nine care plans and ten staff recruitment and training files. We also examined a variety of records related to the quality and safety of the service.

Last updated 04:20:26 11th Jul 2018 - Update Now

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