Registered Manager: Mr Danny Roger Steadman
Provider Name: Agincare Live In Care Services Limited
Care Types: Live-in Care
Agincare Live-in Care Services
Live-in Care enables anyone, young or old, with care needs to continue living in their own home with a round-the-clock care worker.
Whether you just need companionship or have some specific health issues that mean you require extra support, Live-in Care provides a full-time realistic and affordable alternative to moving into a care home.
Benefits of Live-in Care
- One-to-one care
- Stay in your own home in familiar surroundings
- Maintain or even improve your independence
- The care package is tailored to your needs and lifestyle
- Family and friends participate in your care and wellbeing
- For care within your own home the value of your property will not be included in your means test for care funding.
With personally tailored care plans, our live-in care is not just about every day help with washing, dressing, preparing meals and assistance with medication. We provide housekeeping and companionship too. Many of our carers are specially trained in conditions such as dementia, Parkinson’s, stroke, MS and end of life palliative care.
Our Live-in Care service is regulated by CQC and fully managed, so you do not have the duties of an employer and you have the peace of mind of knowing your support worker’s holidays will be covered.
For many of our older clients, our service has prevented hospital or care home admission, whilst improving health and wellbeing at home. We work together with families and any clinicians involved, creating a service that will offer peace of mind and reassurance.
We completely understand where heartfelt care is needed and when encouraging support is welcome.
Founded in 1986, Agincare has grown organically to become one of the largest independent family owned care providers in the UK with an ever expanding and diverse range of care services. The group is responsible for delivering major contracts for many large public sector organisations as well as delivering care services to a large and growing number of self-funding clients.
Call us FREE on 0800 0121 247 or if it is out of office hours visit our website www.liveincare.info
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We visited the office on the 22 and 23 of June 2017 and the 11, 18 and 19 of July 2017. We visited people in their homes and made calls to staff, professionals and people throughout our inspection up to 27 July 2017. The provider was given notice of our inspection because the location provides a domiciliary care service to people in their own homes and we needed to be sure that someone would be at the office to assist us to arrange home visits. The inspection was carried out by two inspectors and two specialist advisors. Both specialist advisors had expertise in safeguarding, the Mental Capacity Act 2005 and risk management in community settings.
Before the inspection we reviewed information we had about the service. This included notifications from the provider; a notification is the way providers tell us important information that affects the care people receive. Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed this information before we visited the service.
We spoke with four people in their own homes and observed interactions with four members of staff. We also spoke with people who used the service or their relatives by telephone. In total we spoke with 15 people and six relatives. We spoke with 14 care staff, 15 staff responsible for organising, setting up care and supporting people and care staff. We also spoke with the registered manager, operational director and the director of customer services. We also spoke with two social care professionals and two health professionals. We reviewed records relating to 33 peopleâs care and support. We also looked at records related to the management of the service. This included 10 staff files, training and supervision records, accident and incident records and audit documentation.
Last updated 08:55:05 21st Aug 2018 - Update Now
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