Suite 22a Monarch House
Smyth Road, Bedminster
Bristol BS3 2BX
Telephone: (0117) 963 7549
Care Types: Care in your Home • Dementia • Housing with Care • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Supported Living - Learning Disability Only • Younger Adults
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 21 and 22 May 2018 and was announced. We gave notice of our inspection to ensure key people would be available at the service when we visited. The inspection team consisted of one inspector.
Prior to our visit we asked for a Provider Information Return (PIR). The PIR is information given to us by the provider. The PIR also provides us with key information about the service, what the service does well and improvements they plan to make. We reviewed the information included in the PIR along with other information we held about the service. This included notifications we had received from the service. Services use notifications to tell us about important events relating to the regulated activities they provide.
We looked at the care records of eight people, the recruitment and personnel records of five staff, training records, staff schedules and other records relating to the management of the service. We looked at a range of policies and procedures, including safeguarding and complaints.
We spoke with seven people by phone that were supported by the service and one relative. We spoke with five care staff, the acting deputy manager, the area manager and the registered manager. We tried to contact a further three staff by phone but we were not successful.
Six health and social care professionals were contacted in order to gain their views about the service. We did not receive a response back from them.
Last updated 10:48:12 15th Jul 2018 - Update Now
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