Ivy Road Industrial Estate
Wiltshire SN15 1SB
Telephone: (01249) 652111
Care Types: Care in your Home • Dementia • Housing with Care • Learning disability/autism • Mental Health • Older People • Physical Disability • Sensory Impairment • Supported Living - Learning Disability Only • Younger Adults
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 18 December 2017. This was an announced inspection which meant the provider had prior notice that we would be visiting. This was because the location provides a domiciliary care service to people in their own homes, and we wanted to make sure the provider would be available to support our inspection, or someone who could act on their behalf. The inspection team consisted of two inspectors who attended the office visit and an expert-by-experience who made phone calls to people and their relatives to gain their feedback on using the service. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
The service was previously inspected in November 2016 and the provider was found to be in breach of two of the regulations. The service was rated as 'Requires improvement'. At this inspection the service continues to be rated as âRequires improvementâ with two repeated breaches and one new breach of the regulations identified. The provider has voluntarily agreed to submit a monthly report of actions and quality monitoring within this service, to show how improvements will be addressed. We will continue to closely monitor this service and return to inspect and ensure the required improvements have been made and sustained.
We reviewed information we held about the provider, in particular notifications about incidents, accidents, safeguarding matters and any deaths. We spoke on the telephone with twelve people who used the service and eleven relatives. We spoke with the registered manager, area manager and six staff to gather their views about the service provided. Five health and social care professionals were contacted and we received feedback from two of them.
We also reviewed a range of records which included seven people's care plans, staff training records, staff visit schedules, staff personnel files, policies and procedures, complaint files and quality monitoring reports.
Last updated 01:28:12 18th Apr 2018 - Update Now
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