Agincare UK Eastbourne

Rooms 37, 39 & 40 Dyke House
110 South Street
East Sussex BN21 4LZ

Telephone: (01323) 638042

Care Types: Care in your HomeDementiaHousing with CareLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentSupported Living - Learning Disability OnlyYounger Adults

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Last updated 3 August 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place between the 18 and 19 May 2017. This was an announced inspection. 48 hours’ notice of the inspection was given to ensure that the people we needed to speak to were available. The inspection was undertaken by one inspector and an expert by experience who made telephone calls to people and their relatives. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

During the inspection process we spoke with ten people who used the service and two relatives. We asked what it was like to receive care and support from Agincare UK Eastbourne. We reviewed ten people’s care documentation and associated records. We spoke with six care staff, a care coordinator, two care supervisors, the registered manager and the provider’s area manager. We also spoke with a staff member who had responsibility for recruitment.

We reviewed a range of records about people’s care and how the service was managed. These included the care records for nine people, medicine administration record (MAR) sheets, six staff training, support and employment records, quality assurance audits, incident reports, complaints and records relating to the management of the service.

Before our inspection we reviewed the information we held about the agency, including previous inspection reports. We reviewed the provider’s information return (PIR) and responses from questionnaires sent by us to people, their relatives and staff. We considered the information which had been shared with us by the local authority and agencies, looked at safeguarding alerts which had been made and notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.

Last updated 04:59:48 22nd Mar 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »