Agincare UK Ferndown

Last updated 13 December 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on15 November 2106. The service was given 48 hours’ notice of our inspection in accordance with our current methodology for the inspection of domiciliary care agencies. The inspection team consisted of one inspector.

We looked at previous inspection reports and other information we held about the service before we visited. We looked at notifications sent in by the provider. A notification is information about important events which the service is required to tell us about by law.

Prior to the inspection we reviewed the Provider Information Record (PIR) and previous inspection reports. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

Agincare provides personal care to people living in the geographical area surrounding Wimborne, Ferndown and Ringwood. We visited four people in their homes. We spoke with two relatives during our home visits. We spoke with two staff members individually. We spoke with the registered manager the area manager and care supervisor/coordinators. Following the inspection we spoke over the telephone with three members of staff, and four people or their relatives. We received an email from one health professional sharing their experience of working with the service.

We looked at records which related to people’s individual care and the running of the service. Records seen included six care and support plans, quality audits and action plans, four staff recruitment files and records of meetings and staff training.