1 Lion Court
Herefordshire HR6 8LS
Telephone: (01568) 611160
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information we held about the provider and this service, such as incidents, unexpected deaths or injuries to people receiving care, this also included any safeguarding. We refer to these as statutory notifications and providers are required to notify us about these events.
This was an announced inspection which took place on 25 August 2015 by two inspectors. The provider was given 48 hoursâ notice because the organisation provides a domiciliary care service and we needed to be sure that someone would be available.
We looked at the information we held about the provider and this service, such as incidents, unexpected deaths or injuries to people receiving care, this also included any safeguarding. We refer to these as notifications and providers are required to notify us about these events.
As part of our planning for the inspections we asked the local authority if they had any information to share with us about the care provided by the service.
We spoke with nine people who used the service, six relatives, five care staff, the care co-ordinator and the registered manager.
We looked at the risk assessments and specific care plans care records for four people and looked at records relevant to the quality monitoring of the service.
Last updated 06:01:48 18th Apr 2018 - Update Now
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