Nutfield Grove, Filton
Avon BS34 7LJ
Telephone: (0117) 963 6597
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 19 and 20 April 2018 and was announced. We gave notice of our inspection to ensure key people would be available at the service when we visited. The inspection team consisted of one inspector.
Prior to our visit we asked for a Provider Information Return (PIR). The PIR is information given to us by the provider. The PIR also provides us with key information about the service, what the service does well and improvements they plan to make. We reviewed the information included in the PIR along with other information we held about the service. This included notifications we had received from the service. Services use notifications to tell us about important events relating to the regulated activities they provide
We looked at the care records of seven people, the recruitment and personnel records of seven staff, staff schedules, training records and other records relating to the management of the service. We looked at a range of policies and procedures including, safeguarding, whistleblowing, mental capacity and complaints.
The registered manager asked people if they were willing to speak to us prior to our visit. During the inspection we spoke with six people about the service they received and one relative. We spoke with six care staff, one care coordinator, the deputy manager and the registered manager.
Six health and social care professionals were contacted in order to gain their views about the service. Two of them provided feedback about the service and this has been included in the main body of the report.
Last updated 03:23:07 11th Oct 2018 - Update Now
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