Agincare UK Poole

24 Parkstone Road
Dorset BH15 2PG

Telephone: (01202) 710600

Care Types: Care in your HomeDementiaHousing with CareLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentSupported Living - Learning Disability OnlyYounger Adults

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Last updated 26 April 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 22 and 23 March 2017, with telephone calls to people who use the service on 24 March 2017. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure the branch manager and other people we needed to speak with would be available.

The inspection was undertaken by two inspectors on 22 and 23 March 2017, with a further inspector making telephone calls on 24 March 2017 to a sample of people who use the service.

Before the inspection, we reviewed the information CQC held about the service. This included notifications about important events the provider is required to tell CQC about by law. The provider had completed a Provider Information Return (PIR) in May 2016. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection, we visited four people at home, and also met two relatives and friends during some of these visits. We talked with a further eight people and two relatives on the telephone. We spoke with five members of staff, the branch manager and the registered manager. We viewed four people’s care and medicine records in the office and with their permission, the records kept in their homes when we visited them. We also checked records about how the service was managed. These included four staff recruitment and monitoring records, staff rotas, training records, audits and quality assurance records.

We also obtained feedback about the service from four health and social care professionals, including local authority safeguarding professionals and commissioners who have contact with the service.

Last updated 06:53:34 15th Apr 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »