6 Westcliff Grove
North Yorkshire HG2 0PL
Telephone: (01423) 520928
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 6 and 15 December 2017. The inspection team consisted of one adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. On 6 December one adult social care inspector visited the service unannounced. The inspector and the expert by experience gave notice of their visit on 15 December so that people who lived at the service could be available to speak with us. The service manager and the registered manager were available and assisted throughout the inspection. The operations manager assisted with the inspection on the second day.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed other information we held about the service, including any statutory notifications we had received from the provider. Notifications are changes, events or incidents that the provider is legally obliged to send us. Before the inspection, we contacted local authority commissioners for the service to gain their views of the service.
We spoke with six people living at the service and two relatives. We spoke with seven members of staff including the service manager, the registered manager and the operations director. We reviewed care records for two people who used the service and recruitment files for three staff. We checked records relating to the management of the service including quality assurance audits, training information for care staff, staff duty rotas, meeting minutes and arrangements for managing complaints.
Last updated 10:55:53 18th Feb 2019 - Update Now
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