321 Bickershaw Lane
Lancashire WN2 5TE
Telephone: (01942) 515952
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 06 June 2016 and was announced. We gave the provider 48 hoursâ notice of our inspection. This was to ensure the manager would be available to facilitate the inspection. The inspection team consisted of two adult social care inspectorâs from the Care Quality Commission (CQC).
We asked people for their views about the service and facilities provided. During our inspection we spoke with the following people:
â¢We visited two people who used the service at home and spoke to a further four people by telephone.
â¢ Two relatives by telephone
â¢ 11 members of staff, which included; the managing director, registered manager, deputy manager, care coordinator, six care assistants and a domestic assistant.
We looked at documentation including:
â¢ Six care files and associated documentation
â¢ Staff records including staff rotas, recruitment, training and supervision
â¢ Seven Medication Administration Records (MAR)
â¢ Audits and quality assurance
â¢ Variety of policies and procedures
â¢ Compliments/complaints received
Before the inspection we reviewed the information we held about the service. This included notifications regarding safeguarding and incidents, which the provider had informed us about. A notification is information about important events, which the service is required to send us by law. We also looked at the Provider Information Return (PIR), which we had requested the registered manager complete prior to conducting the inspection. This is a form that asks the provider to give some key information about the service, what they do well and improvements they plan to make.
Prior to the inspection, we liaised with the local authority and they raised no issues of concern.
Last updated 08:07:52 14th Mar 2018 - Update Now
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