North Yorkshire YO18 8NR
Telephone: (01751) 472754
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.â
This inspection took place on 22 May 2017and was unannounced. A second day of inspection took place on 6 June 2017 and this was announced.
The inspection was carried out by an adult social care inspector. An expert-by-experience attended on the first day of inspection. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of service. The area of expertise was in older people.
Before the inspection we reviewed all the information we held about the service which included notifications submitted to CQC by the registered provider. We spoke with the responsible commissioning office from the local authority commissioning team about the service. The safeguarding team at the local authority were also contacted prior to the inspection to gain their views.
The registered provider had completed a provider information return (PIR). This is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to help plan for the inspection.
During the inspection we reviewed a range of records. This included three peopleâs care records including care planning documentation ten medicine administration records were reviewed. We also looked at three staff files, including recruitment, supervision, appraisal and training records, records relating to the management of the service and a wide variety of policies and procedures.
We spoke with eight people who used the service and one relative to gain their views. We also spoke with seven members of staff which included the registered managers, cook and the activities coordinator. We looked at all the facilities provided including communal lounges and dining areas, bathrooms and people's bedrooms with permission.
Last updated 10:07:49 18th Apr 2018 - Update Now
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