Tyne and Wear NE26 2AH
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 21 September 2018 and was unannounced. One inspector carried out the inspection.
Prior to the inspection we contacted external commissioners of the service from the local authority and the Clinical Commissioning Group (CCG), as well as the local authority safeguarding team and the local Healthwatch. We used their feedback during the planning of this inspection.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
During our inspection we spoke with four people who used the service. We spoke with a range of staff including the registered manager, the deputy manager and two care workers. We viewed a range of records including three care records, five people's medicine records, training records and other records relating to the quality and safety of the service.
Last updated 11:03:27 19th Nov 2018 - Update Now
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