Registered Manager: Pauline Borland RN
Provider Name: Balcombe Care Homes Limited
Care home beds: 38
Aldersmead Care Home offers personally tailored care in very homely, cosy and warmly welcoming surroundings. Tucked away in a quiet residential area near Chichester, yet just minutes away from the hustle and bustle of the seaside town of Bognor Regis, the home provides nursing, dementia and residential care for 38 residents. Walking into Aldersmead, it feels warm and friendly, like a large family home with a strong sense of community, and this is echoed throughout. With skilled staff, appetising food and comfortable accommodation, Aldersmead is a welcoming, happy and peaceful place to live.
Each of our rooms is different with its own charm and personality. We’re sure you’ll find something that suits your taste. We encourage you to bring cherished possessions and personalise your room because we really want you to feel at home. Most of our well-appointed, comfortable single rooms have en-suite facilities and all rooms feature a nurse call system, television and telephone.
Our highly trained, motivated and committed staff work as a close-knit team with the shared goal of giving each of our residents the best possible quality of life. We pride ourselves on providing care that is appropriate and discreet, delivered with dignity, compassion and respect. When it comes to care, nothing less than the highest standards will do.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 8 December 2017 and was unannounced. This was undertaken by two inspectors and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before our inspection we reviewed the information we held about the service. We considered information which included safeguarding alerts that had been made and notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make
During the inspection we were able to talk with seven people who use the service and three visiting relatives. We spoke with eight staff members, including the registered manager, cook, activities person, two registered nurses, a carer, the receptionist and maintenance man. We spoke with a visiting health care professional and after the inspection we contacted a further specialist nurse who had regular contact with the service and gave us their feedback.
We spent time observing staff providing care for people in areas throughout the home and observed people having lunch in the dining room. We used the Short Observational Framework for Inspection (SOFI) during the day. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.
We reviewed a variety of documents which included three peopleâs care plans and associated risk and individual need assessments. This included âpathway trackingâ two people living at the service. This is when we looked at peopleâs care documentation in depth and related this to observations and discussions with staff. This allows us to capture information about a sample of people receiving care.
We looked at four staff recruitment files, and records of staff training and supervision. We viewed medicine records, policies and procedures, systems for recording complaints, accidents and incidents and quality assurance records.
Last updated 09:41:52 23rd Mar 2018 - Update Now
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