Aldersmead Care Home

Aldersmead Care Home

Upper Bognor Road
Bognor Regis
West Sussex PO21 1JA

Telephone: (01243) 827619
Website: www.balcombecarehomes.co.uk

Registered Manager: Pauline Borland RN
Provider Name: Balcombe Care Homes Limited
Care home beds: 38

Care Types: Care Home with NursingDementiaOlder People


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Last updated 13 February 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 8 December 2017 and was unannounced. This was undertaken by two inspectors and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before our inspection we reviewed the information we held about the service. We considered information which included safeguarding alerts that had been made and notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make

During the inspection we were able to talk with seven people who use the service and three visiting relatives. We spoke with eight staff members, including the registered manager, cook, activities person, two registered nurses, a carer, the receptionist and maintenance man. We spoke with a visiting health care professional and after the inspection we contacted a further specialist nurse who had regular contact with the service and gave us their feedback.

We spent time observing staff providing care for people in areas throughout the home and observed people having lunch in the dining room. We used the Short Observational Framework for Inspection (SOFI) during the day. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a variety of documents which included three people’s care plans and associated risk and individual need assessments. This included ‘pathway tracking’ two people living at the service. This is when we looked at people’s care documentation in depth and related this to observations and discussions with staff. This allows us to capture information about a sample of people receiving care.

We looked at four staff recruitment files, and records of staff training and supervision. We viewed medicine records, policies and procedures, systems for recording complaints, accidents and incidents and quality assurance records.

Last updated 04:48:23 20th Aug 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »