Suffolk IP16 4QF
Telephone: (01728) 832191
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 11 August 2016, was unannounced and undertaken by two inspectors.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we had received about the service such as notifications. This is information about important events which the provider is required to send us by law. We also looked at information sent to us from other stakeholders, for example the local authority and members of the public.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not speak with us, for example, people living with dementia.
During the inspection we spoke with seven people using the service, four peopleâs relatives, and a health professional. We spoke with the registered manager, and seven members of staff. This included nursing, catering, and care staff. We also observed the interactions between staff and people.
To help us assess how peopleâs care needs were being met we reviewed five peopleâs care records and other information, including risk assessments and medicines records. We reviewed five staff recruitment files, maintenance files and a selection of records which monitored the safety and quality of the service.
Last updated 02:30:02 24th May 2018 - Update Now
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