Registered Manager: Kerry Rowland
Provider Name: Nicholas James Care Homes Ltd
Care home beds: 46
Alexander House is located in the historical town of Dover. Set back from the road these two grand town houses offer large open social and leisure spaces for our service users to relax and socialise. With a beautiful courtyard garden and conservatories which join the houses together.
Situated centrally the home has great transport links and is also close to local amenities within the town such as local shops, restaurants, museums and a cinema.
We provide Residential and Dementia care which can be accommodated on a Long Term: Short term: Respite, Convalescence and Day Care basis.
We strive to provide high quality, person centred care tailored to our service users needs in a homely resident led community.
Driven by our leisure and lifestyle services where promotion of independence, dignity and individuality is a priority.
It is our aim to provide a happy, secure and home from home environment with warm and friendly staff where making new and happy memories are a priority.
We at Alexander House aim to provide a service which enables our residents to live safely and securely and that they come to regard Alexander House as their own home. We strive to enhance their lifestyle to help them to maintain their independence and promote their sense of purpose.
We provide this service to a wide range of people who have a variety of health and emotional needs, some temporary for respite, others on a long term basis. We pride ourselves on our professionalism and dedication to our residents and the home.
Our approach is based around the idea of working with our residents. We provide a high standard of care with a holistic approach placing the individual at the center of all care planning.
Experience has taught us that every client has different level needs, beliefs, views and opinions. Some have little insight into their level of needs which is managed in a very respectful and dignified manner. We carry out all assessments from pre-admission to admission (where the full in depth care plan will be established) with the individual ensuring they are involved the whole time and their wishes, choices and opinions are all taken into account. This ensures person centered care is delivered at all times.
We forge good working relationships with families and friends of our residents keeping them up to date with all goings on at our home. We hold regular meetings, coffee mornings and send out newsletters ensuring everyone is on board with all activities, changes and upcoming events.
We pride ourselves on the constant stimulation at alexander house for our residents. We have a well-established leisure and lifestyle coordinator whom carries out an in depth life history care plan so we can carry on prompting memories, incorporate past interests in to their care planning and assist the individuals to carry on with past hobbies and interests. We organise outside entertainment to come and entertain our residents whether this be a singer, fitness instructor, arts and crafts group or the British legion whom we have strong links with.
Above all we aim to treat all residents with the dignity and respect they deserve.
We pride ourselves on the 6 C’s of care:
- Care – Caring defines us and our work. People receiving care expect it to be right for them consistently throughout every stage of their life.
- Compassion – Compassion is how care is given through relationships based on empathy, respect, dignity and kindness and is central to how people perceive their care.
- Competence – our whole team is well trained with carers qualified to NVQ5, NVQ3, and NVQ2 in health and social care. There are also many courses our team complete throughout the year. We have a robust training scheme and competency framework.
- Communication – Communication is central to successful caring relationships and to effective team working. Listening is as important as what we say and do and plays a pivotal part in the high standard of care we provide.
- Courage – Courage enables us to do the right thing for the people we care for.
- Commitment – we are committed to our residents and to providing a high standard of care with a holistic person centred approach.
These are echoed throughout the admission process, care planning and day to day living at Alexander house
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 15 May 2018 and was unannounced. The inspection was carried out by three inspectors.
We spent some time talking with people and staff; we looked at records as well as operational processes. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We looked at previous inspection reports and notifications we had received. Notifications are information we receive from the service when significant events happen, like a serious injury.
We spoke with nine people, the registered manager, the deputy manager, and four members of staff.
We observed staff carrying out their duties, communicating and interacting with people. We reviewed peopleâs records and a variety of documents. These included five peopleâs care plans and risk assessments, training and supervision records, staff rotas and quality assurance surveys.
We contacted four health care professionals who had had recent contact with the service. We received feedback from two professionals and their comments have been included in this report.
Last updated 03:33:09 14th Nov 2018 - Update Now
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