Alexander House

Alexander House

140-142 Folkestone Road
Dover
Kent CT17 9SP

Telephone: (01304) 212949
Website: www.njch.co.uk

Registered Manager: Kerry Rowland
Provider Name: Nicholas James Care Homes Ltd
Care home beds: 46

Care Types: Care HomeDementiaEating disorderLearning disability/autismOlder PeoplePhysical DisabilitySensory Impairment


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Last updated 14 July 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 15 May 2018 and was unannounced. The inspection was carried out by three inspectors.

We spent some time talking with people and staff; we looked at records as well as operational processes. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We looked at previous inspection reports and notifications we had received. Notifications are information we receive from the service when significant events happen, like a serious injury.

We spoke with nine people, the registered manager, the deputy manager, and four members of staff.

We observed staff carrying out their duties, communicating and interacting with people. We reviewed people’s records and a variety of documents. These included five people’s care plans and risk assessments, training and supervision records, staff rotas and quality assurance surveys.

We contacted four health care professionals who had had recent contact with the service. We received feedback from two professionals and their comments have been included in this report.

Last updated 03:33:09 14th Nov 2018 - Update Now

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