340 Southcoates Lane
East Riding of Yorkshire HU9 3TR
Telephone: (01482) 376702
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection site visit commenced on 27 March 2018 and was unannounced. Due to an unforeseen incident, the inspection was halted on the first day. The second day of the inspection took place on 10 April 2018. On the first day, the inspection team consisted of two adult social care inspectors, a new inspector under induction, a specialist professional adviser in end of life care and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert-by-experience had expertise in caring for an older relative who lived with dementia.
The provider had completed a Provider Information Return (PIR) prior to the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We checked the PIR and also our systems for any notifications that had been sent in as these would tell us how the provider managed incidents and accidents that affected the welfare of people who used the service.
Prior to the inspection, we spoke with local authority safeguarding, contracts and commissioning teams, and also health commissioners about their views of the service.
During the inspection, we observed how staff interacted with people who used the service throughout the day and at lunchtime. We spoke with eight people who used the service, 11 people who were visiting their relatives and a volunteer. We spoke with the registered manager, a nurse, three senior care workers and six care workers. We also spoke with an activity coordinator, a cook, a laundry assistant, an administrator and maintenance personnel. We received information from three health care professionals.
We looked at five care files which belonged to people who used the service. We also looked at other important documentation relating to them such as medication administration records (MARs) for 22 people and monitoring charts for food, fluid intake, weights and pressure relief. We looked at how the service used the Mental Capacity Act 2005. This was to ensure that when people were assessed as lacking capacity to make their own decisions, best interest meetings were held in order to make important decisions on their behalf.
We looked at a selection of documentation relating to the management and running of the service. These included five staff recruitment files, training records, the staff rota, minutes of meetings with staff and people who used the service, quality assurance audits, complaints management and maintenance of equipment records. We completed a tour of the environment.
Last updated 04:45:04 14th Dec 2018 - Update Now
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