Alexandra House

Havelock Terrace
Tyne and Wear NE8 1QU

Telephone: (0191) 477 5117

Care Types: Care HomeDementiaOlder People

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Last updated 8 March 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 16 and 17 December 2015 and day one was unannounced. This meant the provider and staff did not know we were coming. The visit was undertaken by an adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we reviewed information we held about the home, including the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales. Information from the local authority safeguarding adults’ team and commissioners of care was also reviewed. They had no negative feedback on the service. Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During the visit we spoke with 13 staff including the registered manager and their deputy, 11 people who used the service and three relatives or visitors. Observations were carried out over a mealtime and during a social activity, and medicines management was reviewed. We also spoke with three external professionals who regularly visited the service.

Four care records were reviewed as were seven medicines records and the staff training matrix. Other records reviewed included safeguarding adults’ records and deprivation of liberty safeguards applications. We also reviewed complaints records, four staff recruitment/induction and training files and staff meeting minutes. We also reviewed people’s weight monitoring, internal audits and the maintenance records for the home.

The internal and external communal areas were viewed as were the kitchen and dining areas on each unit, offices, storage and laundry areas and, when invited, some people’s bedrooms.

Last updated 05:40:49 16th Sep 2018 - Update Now

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