Alexandra House

Havelock Terrace
Gateshead
Tyne and Wear NE8 1QU

Telephone: (0191) 477 5117

Care Types: Care HomeDementiaOlder People


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Last updated 23 October 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We carried out an unannounced comprehensive inspection of Alexandra House on 29 August 2018. This meant that the provider and staff did not know we were coming. The inspection was carried out by one adult social care inspector.

We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they play to make. We also reviewed the information that we held about the service. This included any statutory notifications received. Statutory notifications are specific pieces of information about events, which the provider is required to send to us by law.

Prior to our inspection we sought feedback from the local authority contracts monitoring and safeguarding adults teams, and reviewed the information they provided. We also contacted Healthwatch, who are the independent consumer champion for people who use health and social care services to obtain their feedback.

During the inspection, we spoke with nine people who used service, five relatives and seven members of staff including the registered manager and regional manager. We reviewed the care records for two people and the recruitment records for three members of staff. We reviewed documentation, inspected the safety of the premises, carried out observations in the communal lounge and had discussions with people who used the service, their relatives, and staff.

Last updated 12:05:39 7th Dec 2018 - Update Now

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