Alexandra House – Ludlow

Poyner Road
Shropshire SY8 1QT

Telephone: (01584) 872412

Care Types: Care HomeDementiaOlder PeoplePhysical DisabilitySensory Impairment

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Last updated 24 November 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 13 June 2017 and was unannounced. The inspection team consisted of one inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses services for older people.

We reviewed information we held about the service. We looked at our own system to see if we had received any concerns or compliments about the provider. We analysed information on statutory notifications we had received from the provider. A statutory notification is information about important events which the provider is required to send us by law.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This information helped us to focus our inspection.

We asked the local authority and Healthwatch for any information they had which would aid our inspection. We used this information as part of our planning.

We spoke with nine people who lived in the home, two relatives and five care staff. We spoke with the management team.

We looked at the care and support plans for three people, records of quality checks, maintenance records, accident and incidents records and medicine administration records.

Last updated 07:09:59 18th Apr 2018 - Update Now

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