355-357 Wilbraham Road
Greater Manchester M16 8NP
Telephone: (0161) 860 5400
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 08, 09 and 16 January 2018. The first day was unannounced which
meant the provider did not know we were inspecting on this day. The second day was by arrangement. We returned for a third day of inspection on16 January 2018 specifically to look at the safe management of medicines.
The inspection team consisted of one adult social care inspector, a CQC pharmacist inspector and an expert by experience. An expert by experience is someone who has personal experience of using or caring for someone who uses this type of care service. On this occasion the expert by experience had personal experience of supporting older people living with dementia in a residential, community and acute care setting.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information in the PIR, along with other information that we held about the service including previous inspection reports and notifications. A notification is information about important events which the service is required to send us under the regulations.
During the inspection we looked around the building and observed mealtimes and interaction between staff and people living in the home.
We spoke with 11 people using the service, two visiting relatives, six members of staff, and two visiting professionals. We also spoke with the registered manager and the provider.
We looked at six care records in detail, medicine administration records for 16 people, five staff files, and staff rotas for four weeks. Following the inspection the registered manager sent us a number of documents at our request, including their business renovation plan, service user guide and statement of purpose.
Last updated 02:15:05 21st May 2018 - Update Now
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