Tyne and Wear SR5 2AF
Telephone: (0191) 549 6331
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.â
The inspection took place on 10 August 2017 and 15 August 2017 and was unannounced on the first day.
The inspection team consisted of one adult social care inspector and an expert by experience on the first day. An expert-by-experience is a person who has personal experience of caring for someone who uses this type of care service for people who live with dementia. On the second day the inspection team consisted of one adult social care inspector.
Before the inspection, we had received a completed Provider Information Return (PIR). The PIR asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR and other information we held about the service as part of our inspection. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send CQC within required timescales. We contacted commissioners from the local authorities and health authorities who contracted people's care.
During this inspection we carried out observations using the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not communicate with us.
During the inspection we spoke with 17 people who lived at Alexandra View Care Centre, nine relatives, the area manager, the deputy manager, nine support workers, two registered nurses, three members of catering staff, the hairdresser and one visiting health care professional. We observed care and support in communal areas and looked in the kitchen.
We reviewed a range of records about people's care and how the home was managed. We looked at care records for six people, recruitment, training and induction records for five staff, five people's medicines records, staffing rosters, staff meeting minutes, meeting minutes for people who used the service and relatives, the maintenance book, maintenance contracts and quality assurance audits the registered manager had completed.
Last updated 02:19:20 23rd Mar 2018 - Update Now
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