St Isidores Way
Ropes Drive, Kesgrave
Suffolk IP5 2GA
Telephone: (01473) 333551
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on 27 April and 2 May 2017 and was carried out by an inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before our inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed information that we had received about the service such as notifications. This is information about important events which the provider is required to send us by law. We also looked at information sent to us from other stakeholders, for example the local authority and members of the public.
We spoke with 13 people who used the service and eight relatives. We used the Short Observational Framework for Inspections (SOFI). This is a specific way of observing care to help us understand the experiences of people. We also observed the care and support provided to people and the interaction between staff and people throughout our inspection.
To help us assess how peopleâs care needs were being met, we reviewed 11 peopleâs care records and other information, for example their risk assessments and medicines records.
We spoke with the registered manager, deputy manager, regional director and two other members of the providerâs regional management team. We also spoke with twelve members of staff.
We looked at five staff personnel files and records relating to the management of the service. This included recruitment, training, and systems for assessing and monitoring the quality of the service.
Last updated 04:33:10 16th Sep 2018 - Update Now
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