All Hallows Hospital, Station Road
Suffolk NR35 2QL
Telephone: (01986) 892728
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced comprehensive inspection was carried out by one inspector on 15 March 2018. We gave the service notice of the inspection visit because we needed to be sure that someone would be available to support the inspection.
The inspection site visit activity started on 15 March 2018 and ended 16 March 2018. On the first day we visited the office location to see the registered manager. We spoke with the registered manager, the deputy manager, the chief executive of the Trust, the registered managerâs personal assistant, the care coordinator, the administrator, a registered nurse, a member of the human resources staff, and two care workers. We reviewed five peopleâs care records, records relating to the management of the service, training records, and the recruitment records of two care workers. On the second day we spoke with seven people who used the service and five relatives on the telephone.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed all other information sent to us from other stakeholders for example the local authority and members of the public.
Prior to our inspection we sent questionnaires to 37 people using the service, 37 to relatives, 35 to staff and five to community professionals. This was to gain feedback about the service provided. We received completed questionnaires from 20 people, seven from relatives, 15 from staff and two from community professionals.
We inspected another of the providerâs locations the week after this inspection. The reports for both of the inspections will be similar in parts. This is because the two services have the same registered manager and systems in place are the same across the providerâs organisation.
Last updated 09:02:45 17th Jun 2018 - Update Now
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