Riverside Business Centre
Suffolk NR33 0TQ
Telephone: (01502) 566879
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced comprehensive inspection was carried out by one inspector on 15 and 19 March 2018. We gave the service notice of the inspection visit because we needed to be sure that someone would be available to support the inspection.
The inspection site visit activity started on 15 March 2018 and ended 23 March 2018. On the first day of 15 March 2018, we visited the head office whilst we were inspecting the providerâs other domiciliary care service. Because this service had the same provider, registered manager and deputy manager we reviewed some evidence relating to this service. The reports for both of the inspections will be the same as the other location in parts. We spoke with the registered manager, the deputy manager, the chief executive of the Trust, a registered nurse, the administrator and a member of the human resources staff, and two care workers. We reviewed two care workerâs recruitment records and records relating to the management of the service, including audits and training records.
On 19 March 2018 we visited the location office and again met with the registered manager and deputy manager. We also spoke with the administrator, and five care workers. We reviewed eight peopleâs care records and records relating to the management of the service.
On 23 March 2018 we spoke with seven people who used the service and four relatives on the telephone.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed all other information sent to us from other stakeholders for example the local authority and members of the public.
Prior to our inspection we sent questionnaires to 27 people using the service, 27 to relatives, 28 to staff and five to community professionals. This was to gain feedback about the service provided. We received completed questionnaires from 13 people, three from relatives, 15 from staff and one from a community professional.
Last updated 09:51:46 19th Jun 2018 - Update Now
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