Suffolk NR35 2QL
Telephone: (01986) 892728
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was a comprehensive inspection which took place on 19 July 2017 and was unannounced. The inspection team consisted of two inspectors and an expert-by-experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert-by-experience had experience of supporting people using care services.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also looked at all the information we held about the service. This included monthly reports sent to us by the service as part of their conditions of registration and other information about events happening within the service and which the provider or registered manager must tell us about by law. We also looked at information we held about the service including previous inspection reports.
During our inspection we spoke with two people using the service, three relatives and observed how staff supported and interacted with people. We also spoke with two nursing assistants, one registered nurse, the housekeeping manager, the activities co-ordinator, the clinical educator, the deputy manager, the manager who the service referred to as matron, and the chief executive.
To help us assess how people's care and support needs were being met we reviewed three people's care records. We also looked at other records regarding the management of the service, for example medicines audits. We looked at the systems for assessing and monitoring the quality of the service.
Last updated 12:43:18 19th Mar 2018 - Update Now
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