26 St Johns Road
Suffolk NR35 1DL
Telephone: (01986) 892643
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced comprehensive inspection took place on 9 April 2018 and was undertaken by one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed all other information sent to us from other stakeholders for example the local authority and members of the public. Prior to our inspection we contacted local authority for feedback about the service. We reviewed information we had received about the service such as notifications. This is information about important events which the provider is required to send us by law.
We spoke with 10 people who used the service and seven relatives. We observed the interaction between people who used the service and the staff throughout our inspection.
We looked at records in relation to five peopleâs care. We spoke with the registered manager and seven members of staff, including the human resources manager, nursing, care, activities and catering staff. We also spoke with a visiting health professional. We looked at records relating to the management of the service, training, and systems for monitoring the quality of the service. We also looked at three volunteer recruitment files, we had completed an inspection on another of the provider's services in March 2018 and visited the human resource office where we reviewed their recruitment processes.
Last updated 08:41:15 19th May 2018 - Update Now
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