Tyne and Wear DH5 9AJ
Telephone: (0191) 526 6326
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This was a comprehensive inspection.
This inspection took place on 21 September, 29 September, 9 October and 10 November 2017 and was announced. These dates included visits to the service and phone conversations with relatives of people using the service.
One inspector carried out this inspection.
We reviewed information we held about the service, including the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales. We also contacted the local authority commissioners for the service and the clinical commission group (CCG).
The provider completed a provider information return (PIR) prior to the inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
People had limited communication which meant they were unable to tell us about their experiences of living at the service. We spoke with four relatives. We also spoke with the registered manager, two senior support workers and a support worker. We looked at the care records for three people who used the service, medicines records and recruitment records for five staff. We also looked at a range of records related to the quality, management and safety of the service.
Last updated 04:11:15 16th Mar 2018 - Update Now
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