23 Portland Square
Cumbria CA1 1PE
Telephone: (01228) 542800
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 18 August 2017 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would available at the offices. The inspection was carried out by an adult social care inspector.
Before our inspection visit we reviewed the information we held about the service. This included notifications we had received from the service about incidents that affect the health, safety and welfare of people who used the service. We also reviewed the Provider Information Record (PIR) we received prior to our inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This provided us with information to enable us to plan our inspection effectively.
We also consulted with the local authority contracts and commissioning team to gain a balanced view on the service provided.
As part of the inspection process we spoke with six people who used the service and two relatives. In addition we spoke with the registered provider and eight staff members responsible for delivering care to people in their own homes.
To gather information, we looked at a variety of records. This included care plan files relating to four people who used the service.
We viewed recruitment files belonging to four staff members and other documentation which was relevant to the management of the service. This included health and safety certification, training records, team meeting minutes, accidents and incidents records and findings from monthly audits.
As part of the inspection visit we gained consent from one person to visit them in their home. We spoke with them and their family member about their personal experience of All Seasons Home Care and reviewed their care records completed by staff on each visit.
Last updated 11:37:18 15th Mar 2018 - Update Now
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