Cumbria CA15 8QX
Telephone: (01900) 819039
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Allanby House is a âcare homeâ. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service provides care and support for six people who have a learning disability and is run by Community Integrated Care (CIC). The home is a purpose built bungalow with ensuite bedrooms that have been maintained and furnished to high standards. There are adapted bathing facilities for people with limited mobility. An adapted vehicle and large well kept garden areas are available for people's use.
The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen. (Registering the Right Support CQC policy.)
This inspection took place on 5 December 2017 and was unannounced.
The inspection was carried out by an adult social care inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The team members had experience of the care and support of people living with a learning disability and of older people.
Due to technical problems, the provider was not able to complete a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We met all six people who lived in Allanby House, spoke with them, listened to them and observed them during the day. We also met three visiting relatives and the expert by experience spoke to three other relatives by telephone.
We spoke with one of the senior support workers who was acting as manager of the service. We also spent time with a registered manager of another CIC service who was acting as the regional manager for Cumbria. We spent time with five support workers and we observed them undertaking household tasks and supporting people in personal care and in activities.
Prior to the inspection we spoke with social workers and health care professionals about the care and support given to people in the home.
We read three staff recruitment, supervision and appraisal files. We also looked at records of training for staff.
We looked at all six care files. These included risk assessments, risk management plans, assessments of need and care plans. We also read daily notes and charts of daily care delivery.
We looked at the fire log book which included records of checks, drills, instructions and evacuation procedures.
We looked at money kept on behalf of people in the home by reconciling receipts with money kept for two people.
We went into the kitchen and looked at the food provided, menu plans and paperwork around food safety.
We also looked at safeguarding records and the policies and procedures about this and about the arrangements for whistleblowing.
We checked on a variety of audits and reports which were part of the quality monitoring system.
Last updated 08:13:37 13th Mar 2018 - Update Now
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