Fudan Way, Teesdale
Stockton On Tees
Cleveland TS17 6EN
Telephone: (01642) 675983
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 25 April and 2 May 2018 and the first day was unannounced.
The inspection team consisted of two adult social care inspectors, a pharmacist inspector and one expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed the information we held about the service. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally required to let us know about.
We also contacted the local authority commissioners for the service and the local Healthwatch to gain their views of the service provided. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
Due to the complex needs of some of the people living at Allison House we were not always able to gain their views about the service. We used the observations around the service to help us understand the experience of people who could not talk with us. We also spoke with six relatives.
We spoke with several members of the staff team including the registered manager, deputy manager, three nurses, two care staff, a member of the kitchen staff, a laundry assistant and a cleaner. We also spoke with two visiting health professionals.
We reviewed four people's care records and four staff files including recruitment, supervision and training information. We reviewed medicine administration records for people as well as records relating to the management of the service.
Last updated 01:30:37 8th Nov 2018 - Update Now
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