Suffolk IP13 0PX
Telephone: (01728) 747095
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 29 August and 4 September 2017. It was carried out by an inspector and an expert by experience. An expert by experience is a person who has personal
experience of using or caring for someone who uses this type of care service. Our expert by experience at this inspection had experience of caring for a person who used this type of service.
Before the inspection we looked at all the information we held about the service. This included information about events happening within the service and which the provider or registered manager must tell us about by law, these are called notifications. We also looked at information we held about the service including previous inspection reports. The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During our inspection we spoke with 11 people who used the service, five relatives and observed how staff supported and interacted with people. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We also spoke with six members of care staff, the housekeeper, the manager and the providerâs quality manager.
To help us assess how people's care and support needs were being met we reviewed three people's care records. We also looked at other records regarding the management of the service, for example staff rotas. We looked at the systems for assessing and monitoring the quality of the service.
Last updated 03:14:28 7th Mar 2018 - Update Now
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