North Yorkshire YO61 1SA
Telephone: (01347) 838295
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We inspected the service on 22 November, 11 and 13 December 2017. The inspection was unannounced on the first day and we told the registered provider we would be visiting on subsequent days.
The inspection team consisted of two adult social care inspectors on all days. On day three a specialist advisor in governance and an expert by experience also visited. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection we reviewed all of the information we held about the service. This included information we received from outside agencies and statutory notifications since the last inspection. Notifications are when providers send us information about certain changes, events or incidents that occur within the service. We sought feedback from the commissioners of the service prior to our visit. We used this information to plan our inspection.
The provider was not asked to complete a provider information return (PIR) prior to this inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We spoke with eight people and four of their relatives. We spent time in the communal areas and observed how staff interacted with people and some people showed us their bedrooms.
During the inspection we spoke with the manager covering day to day management of the service, the temporary deputy manager, two nurses, two team leaders, the chef and four other members of staff including care workers and activities workers. Following the inspection we spoke with the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We spoke with the head of quality improvement and the area manager also.
During the inspection we reviewed a range of records. This included five peopleâs care records, such as care plan documentation and medication records. We also looked at four staff files, including staff recruitment and training records, records relating to the management of the home and a variety of policies and procedures developed and implemented by the provider.
Last updated 10:07:48 18th Apr 2018 - Update Now
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