Unit 1-2 Fields Yard
Herefordshire HR4 0EL
Telephone: (01432) 344844
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008, as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 31 January and 8 February 2018 and was carried out by one inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We gave the provider 48 hours' notice of our intention to undertake an inspection. This was because the provider delivers a domiciliary care service to people in their own homes, and we needed to be sure that someone would be available in the office.
Before the inspection visit, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information in the planning of our inspection.
Before the inspection visit, we reviewed the information we held about the service, including any statutory notifications received from the provider. A statutory notification is information about important events, which the provider is required to send us by law. We also contacted the local authority and Healthwatch for their views on the service.
During our inspection visit, we spoke with five people who used the service, five relatives, the provider, the providerâs staff manager, one senior care staff member and three care staff. We also spoke with a senior commissioning officer, two social workers, an occupational therapist, a physiotherapist, the head of patient services at a local hospice, an assessment and enablement officer, a community broker, and a care coordinator.
We looked at seven people's care files, safeguarding records, medication administration records, incident and accident records, three staff recruitment records, staff training records, selected policies and procedures, and records associated with the providerâs quality assurance.
Last updated 01:49:31 16th Jul 2018 - Update Now
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