20 Somervell Close
Hampshire PO12 2BX
Telephone: (023) 9251 0254
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was unannounced and was carried out on 30 November 2017 by an inspector, a specialist advisor in the care of older people and those living with dementia and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and the improvements they plan to make. We reviewed the information in the PIR, along with other information that we held about the service including previous inspection reports and notifications. A notification is information about important events, which the service is required to send us by law.
We spoke with nine people using the service and two relatives. We observed care and support being delivered in communal areas of the home. We spoke with three members of care staff, two nurses, the chef, an activities co-ordinator, the deputy manager and the provider. At the time of the inspection the registered manager was on holiday and we spoke with them by telephone on their return, after the inspection had been completed.
We looked at care plans and associated records for seven people using the service, staff duty records and other records related to the running of the service, such as, three recruitment files, records of complaints, accidents and incidents, policies and procedures and quality assurance records.
The home was last inspected in December 2016, where we identified a breach of Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, in respect of the safe management of medicines and it was rated requires improvement.
Last updated 09:35:22 8th Oct 2018 - Update Now
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