Kissing Tree Lane
Stratford-upon-Avon CV37 7QN
Telephone: (01789) 204391
Registered Manager: June Yvonne Grant
Provider Name: Bupa Care Homes (CFHCare) Limited
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 19 and 20 December 2017. The first day of the inspection was unannounced and was undertaken by one inspector. We told the provider we would return the following day. The second day of the inspection was undertaken by two inspectors, a specialist advisor and an expert-by-experience. An expert-by-experience is a person who has personal experience of using, or caring for someone who uses this type of service. A specialist advisor is a qualified health professional. One inspector returned on 2 January 2018 to talk with the registered manager about their management of the service.
The provider had completed a provider information return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We found the PIR was reflective of the service provided at the home.
Prior to our inspection visit we reviewed the information we held about the service. We looked at information received from relatives, the local authority commissioners and the statutory notifications the registered manager had sent us. A statutory notification is information about important events, which the provider is required to send to us by law. Commissioners are people who work to find appropriate care and support services, which are paid for by the local authority. The commissioners did not share any information of which we were not aware.
During our inspection visit we spoke with 12 people and seven relatives about what it was like to live at the home. We spoke with the deputy manager, two nurses, 10 care staff and three support staff about what it was like to work at the home. We spoke with the registered manager and area operations manager about their management of the service. We observed care and support being delivered in communal areas and we observed how people were supported at lunchtime.
We reviewed six peopleâs care plans and daily records to see how their care and treatment was planned and delivered. We checked whether staff were recruited safely, and trained to deliver care and support appropriate to each personâs needs. We reviewed the results of the providerâs quality monitoring system to see what actions were taken and planned to improve the quality of the service.
Last updated 05:20:42 19th Feb 2019 - Update Now
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