Newlands Lane
Cumbria CA14 3JG

Telephone: 001 9006 3259

Care Types: Care HomeOlder People

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Requires improvement

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Last updated 21 April 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This unannounced inspection took place on 27 and 28 February 2017 and was carried out by two adult social care inspectors and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we looked at the information we held about the service and including information from the general public, staff, community nurses and the local commissioners of the service.

We did not have a Provider Information Return (PIR) when we visited. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The registered provider had not received the request for a Provider Information Return (PIR) before our inspection.

During the inspection we spoke with the registered manager, the area support manager, four members of staff, four people who used the service and seven relatives. We observed how care staff supported people who used the service and looked at the care records for six people.

We looked at the staff files for staff. These included details of recruitment, induction, training, supervisions and personal development. We looked at the overall training record for all staff. We also looked at records of maintenance and repair and other quality monitoring documents.

Last updated 10:42:09 18th May 2018 - Update Now

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